Customer Support Manager (Aviation required) Job at HEICO, Hollywood, FL

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  • HEICO
  • Hollywood, FL

Job Description

ATI of HEICO is seeking a Customer Support Manager for an immediate full time direct hire position in Hollywood, FL.

About the Role : The Customer Support Manager position directs and coordinates activities of sales and customer support for an FAA 145 Repair Station.

Responsibilities :

  • Participates in developing and implementing objectives for outside and intracompany sales and manages customer support.
  • Identifies and pursues new sales opportunities, reviews RFQs, creates quotations, reviews invoices, and negotiates pricing and terms.
  • Communicates delivery commitments to customers.
  • Participates in budgeting for the organization.
  • Develops and maintains training programs for sales and customer support personnel.
  • Represents HEICO at industry and trade associations and shows to promote the organization and the product.
  • Maintains customer and sales data.
  • Responds to customer service issues in a timely manner.
  • Creates effective customer service procedures, policies, and standards.
  • Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis.
  • Implements an effective customer loyalty program.
  • Maintains accurate records and documents all customer service activities and discussions.
  • Assesses service statistics and prepares detailed reports on findings.
  • Hires and trains future customer service Team Members.
  • Manages the approved budget of the customer service department.
  • Stays informed on the latest industry techniques and methods.
  • Creates weekly customer status reports.
  • Updates customer portal with requested information.
  • Closes work orders and ships parts.
  • Participates in weekly Production meetings.

Required :

  • EXPERIENCE : 5 years experience with customer support in a machining environment in aerospace, aircraft MRO, or military supply industries required. INDUSTRY EXPERIENCE REQUIRED!
  • EDUCATION : Bachelor’s Degree or equivalent combination of education and experience.
  • Language : Excellent Communication skills; ability to effectively communicate to various levels within and without the organization. Spanish language is a plus.
  • Computer Skills : Intermediate MS Office skills required (Outlook, Word, Excel).
  • Organizational Skills : Strong organizational skills, strict attention to details, and ability to multitask and prioritize as necessary, with minimal supervisory direction. Must be flexible in handling multiple tasks. Continuous Improvement Mindset a must.
  • Communication : Ability to communicate in a strong and effective manner.
  • Interpersonal Skills : Must work well within a team environment and independently.
  • Time Management : Must be flexible and able to multi-task in a time-sensitive environment.

.

Job Tags

Full time, Immediate start, Flexible hours,

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