Job Description

About Viceroy Snowmass Viceroy Snowmass is a luxury mountain resort nestled in the heart of Snowmass Village, Colorado, offering unparalleled access to world-class skiing, outdoor adventures, and a vibrant arts and culture scene. Our commitment to exceptional service and creating unforgettable guest experiences sets us apart. We are seeking a dynamic and experienced Director of Spa to lead our wellness initiatives and elevate the spa experience for our discerning guests. Position Summary The Director of Spa is responsible for the overall management and strategic direction of the spa operations at Viceroy Snowmass. This role encompasses leadership, financial management, service delivery, team development, and ensuring the highest standards of guest satisfaction. The ideal candidate will possess a passion for wellness, a strong business acumen, and a proven track record of success in a luxury spa environment. Responsibilities Leadership and Management: Provide visionary leadership and direction to the spa team, fostering a positive and collaborative work environment. Recruit, train, mentor, and motivate spa staff to deliver exceptional service and achieve performance goals. Develop and implement spa policies, procedures, and service standards to ensure consistency and excellence. Oversee daily spa operations, including scheduling, inventory management, and facility maintenance. Guest Experience and Service Delivery: Maintain a deep understanding of guest needs and preferences to create personalized and memorable spa experiences. Ensure the delivery of high-quality treatments and services that exceed guest expectations. Address guest feedback and resolve issues promptly and professionally. Continuously evaluate and enhance spa offerings to stay ahead of industry trends and meet evolving guest demands. Financial Management: Develop and manage the spa budget, including revenue projections, expense control, and profitability analysis. Monitor key performance indicators (KPIs) and implement strategies to optimize revenue and efficiency. Develop and implement pricing strategies and promotional programs to drive spa revenue. Manage inventory and procurement of spa products and supplies. Strategic Planning and Development: Develop and implement strategic plans to enhance the spa’s market position and achieve business objectives. Identify and evaluate new spa treatments, products, and technologies to enhance the guest experience. Collaborate with other departments to integrate spa services into the overall resort experience. Maintain awareness of industry trends and competitor activities to inform strategic decision‑making. Compliance and Safety: Ensure compliance with all relevant health, safety, and sanitation regulations. Maintain accurate records and documentation related to spa operations and guest treatments. Implement and enforce safety protocols to ensure a safe and healthy environment for guests and staff. Location Viceroy Snowmass - Snowmass Village, CO Start Date ASAP Employment Type Full Time, Year Round Schedule Flexible schedule, some nights, weekends and holidays required Pay Rate 90k-110k + incentive plan Benefits & Perks Health Insurance - Choose from three plans! Dental, Vision, & Accident Insurance Life Insurance Ski Pass or Equivalent Bonus 401(K) Plan with Employer Match Paid Time Off & Paid Sick Time Career Development Trainings Discounts at Eye Pieces & Venture Sports Sabbatical Program $500 Referral Program Employee Assistance Program Minimum Requirements Bachelor's degree in hospitality management, business administration, or a related field (preferred). Minimum of 5 years of experience in spa management, with a proven track record of success in a luxury environment. Strong leadership, communication, and interpersonal skills. Excellent financial management and analytical skills. In-depth knowledge of spa treatments, products, and industry trends. Ability to work effectively in a fast‑paced and demanding environment. Certification in spa management or related field (preferred). Knowledge of common spa software. A passion for wellness and hospitality. Ability to work in Snowmass Colorado. Vision Statement At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com. #J-18808-Ljbffr East West Hospitality

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